The main goal for all helpdesk ticketing system is to help you organize your customer support increasing your effectiveness. It helps you to deal with issues at daily basis with a clean and easy-to-use system. It can take email requests from the customers, and convert them into service tickets, so you can manage them centralizing your customer’s issues.
On the other hand, a helpdesk software can help you in a longshot too! You can generate reports and statistics, so you can present them to your team, learning valuable lessons from it, for example, how much issues you can handle in a month or in a year, or what is issues are repeated over the times.
You can prioritize your tasks at hand, using your own SLA (Service Level Agreement) so you will never forget an important task, or you can delegate it to your colleagues separated. You can stay touch with your customers too, responding in real-time to their problems and communicate with them via built-in chat apps.
The focus is on YOU!
The HelpforDesk is completely for you, and for your company. Our main goal is the help to improve your work, and take a lot off from your shoulder with wide variety of apps and functions.
Its cost efficient!
Maybe you are a company without huge income, and you feel you can’t afford an expensive system? We just here for you! Without compromises and safety issues, you get a high quality, safe and completely free software.
Its easy and fun to work with!
You don’t need to bother yourself with complex and indistinctive programming, or editing, you can cut in the case right after the registration, and start to improve your company’s work.