The main goal for all helpdesk ticketing system is to help you organize your customer support increasing your effectiveness. It helps you to deal with issues at daily basis with a clean and easy-to-use system. It can take email requests from the customers, and convert them into service tickets, so you can manage them centralizing your customer’s issues.
On the other hand, a helpdesk software can help you in a longshot too! You can generate reports and statistics, so you can present them to your team, learning valuable lessons from it, for example, how much issues you can handle in a month or in a year, or what is issues are repeated over the times.
You can prioritize your tasks at hand, using your own SLA (Service Level Agreement) so you will never forget an important task, or you can delegate it to your colleagues separated. You can stay touch with your customers too, responding in real-time to their problems and communicate with them via built-in chat apps.