Frequently Asked Questions
We offers flexible, customizable and cost-efficient IT solution
With almost twenty year experience in IT services, you can count on professionals
We are follows the latest IT solutions and technologies
We works conscientiously and accountable, always up for the job
How long can I use HelpforDesk for Free?
Can be used for 1 year from registration
What is a HelpforDesk Module?
A module is a function extension for HelpforDesk. For example your administrator can add document archive and workflow extension or a Time-Off Management software extension to your HelpforDesk.
Our company has strict policy for design. Can I customize HelpforDesk web Interface colours?
We have built-in skins but you can contact us directly for a custom web design for HelpforDesk.
Individual developments in an organized system
We also provide thinking for the individual system for our potential and existing customers. Although our records management systems can be maximally tailored to the needs of the organization, developments based on individual specifications can also be implemented, so that thematic document prices, workflows and integrations can be implemented in the document management system that meet the organization’s expectations.
Expert support in the long run
Good software alone is not enough. Your records management system will be the main helper of your organization if the supplier and the later operation are accompanied by expert support from the supplier. We choose document management software for the long term, so it is essential to choose the right partner.
Customer support available
Following the live handover of the helpfordesk workspace system, our customer service team will take over our customer support, where individual support requests (troubleshooting, announcements, service requests, custom enhancements) will be handled by experts in the given topic
Dedicated colleagues for tasks
In order to provide the right expertise for all incoming requests and problem solving, instead of a single salesperson, we have a separate specialist for each task and process. A separate team of professionals deals with implementation, data migration, customer support and custom developments.
Helpfordesk Workspace system online training at Helpfordesk
The purpose of the online training is to provide users with important information, information, and legal background related to software management in the Helpfordesk workspace. Everything you absolutely need to use the system effectively. The advantage of our modern web interface is that it is available anywhere, anytime, even 24 hours a day, so it is much better adapted to the rhythm and needs of users. The acquisition of study materials is aided and colored by videos, software simulations, tests, thus facilitating learning. The training ends with an exam: after completing the successful online training, we issue a diploma to the users.
A convenient and cost-effective solution for our existing customers is to use e-learning education, for example, when new colleagues arrive and train. The course, which masters the functions of the program, is extremely quickly accessible and completed, so the new colleague can quickly pick up the rhythm of the institution and become a full member of the records management software in a short time.