Complete Backup Facility

Backup your helpfordesk base data to restore after a possible error.

Helpfordesk base software allows you to backup base data so that your base remains safe from any data loss or user failure. Backup makes it possible to restore your base after a possible failure.

Helpfordesk base software allows you to backup base data so that your base remains safe from any data loss or user failure. Backup makes it possible to restore your base after a possible failure.

Why Backing Up is Essential?
  • Easy, fast restores of lost data.
  • Zero impact on performance.
  • Peace of mind when their own high value data is protected
  • More satisfied end users.
  • Simple deployment and administration while shifting from one server to another.
How to take backup in Helpfordesk?

You may want to backup your knowledge base data from time to time or on a regular basis. It is strongly advised that you should backup your knowledge base at regular intervals to be safe in case something goes wrong.

Types of Backups

Database Backup: Helpfordesk management software allows you to either generate the complete database backup i.e. backup of all the tables of the database or custom Backup for backup of selective database tables.

Assets Backup: You can backup all the uploaded files (attachments, images, documents etc) present in the ‘assets’ folder. For this, you can either select ‘Individual File’ option to view the list.

Configuration Backup: Helpfordesk base software even allows you to take backup of the configuration file that stores all the global configuration settings (such as KB Name, Database Connection Variables, SMTP Server Variables) of your knowledge base.

Please refer to the article “Taking Backup of Helpfordesk Base Data” to get more insight into generating backup in Helpfordesk management tool.

Types of Backups

Database Backup: Helpfordesk management software allows you to either generate the complete database backup i.e. backup of all the tables of the database or custom Backup for backup of selective database tables.

Assets Backup: You can backup all the uploaded files (attachments, images, documents etc) present in the ‘assets’ folder. For this, you can either select ‘Individual File’ option to view the list.

Configuration Backup: Helpfordesk base software even allows you to take backup of the configuration file that stores all the global configuration settings (such as KB Name, Database Connection Variables, SMTP Server Variables) of your knowledge base.

Please refer to the article “Taking Backup of Helpfordesk Base Data” to get more insight into generating backup in Helpfordesk management tool.

998659350