Types of Backups
Database Backup: Helpfordesk management software allows you to either generate the complete database backup i.e. backup of all the tables of the database or custom Backup for backup of selective database tables.
Assets Backup: You can backup all the uploaded files (attachments, images, documents etc) present in the ‘assets’ folder. For this, you can either select ‘Individual File’ option to view the list.
Configuration Backup: Helpfordesk base software even allows you to take backup of the configuration file that stores all the global configuration settings (such as KB Name, Database Connection Variables, SMTP Server Variables) of your knowledge base.
Please refer to the article “Taking Backup of Helpfordesk Base Data” to get more insight into generating backup in Helpfordesk management tool.